Home > Papers

The Hidden Costs of Automation

  • Co-Author:-
  • Keywords: Online Experiment, MTurk, Performance Payment, Automation
  • Download: Paper (working version)

Project Details

As automation becomes more common, it also affects performance-related pay systems. In this project I examine the impact of using an automated performance appraisal system on human performance and whether the decision to automate matters depending on whether it's made by the company or the direct line manager. The results show that performance is significantly lower when using an automated system. However, there is no significant difference in performance based on who makes the decision to automate.